West Coast Podiatry Center in Bradenton and Sarasota, FL, is the area’s leading choice for foot and ankle care. Since 1996, their team has helped over 20,000 patients with their combination of specialized expertise, a caring staff, and cutting-edge technology. We spoke recently
with Becky Fisher, Practice Administrator, to learn more about a recent challenge and their recent experience with Dean Dorton.
THE CHALLENGE
Dean Dorton’s relationship with West Coast Podiatry Center began earlier this year as a Dean Dorton Healthcare Solutions client due to a recent deactivation of their group DME enrollment. A DME deactivation means that a Durable Medical Equipment supplier’s Medicare billing privileges have been stopped, preventing them from receiving payment for services until they correct the issue and submit an application for reactivation. This can occur for various reasons, such as not submitting claims for a set period, failing to report changes to their enrollment information, or being non-operational.
The Solution
Dean Dorton began working closely with West Coast Podiatry to get their DME enrollment reactivated in a timely fashion. We collected all the necessary documentation and were able to get their DME reactivated in under two months of submission. In light of the reactivation
occurring so quickly, the practice reached out requesting additional support from Dean Dorton Healthcare Solutions on the Medicaid side, and became an annual client. Dean Dorton has provided the practice with confidence that their Medicare and Medicaid enrollments will be maintained moving forward, allowing the practice to focus more on patient care.